Marco Galzignato

Technical Support Specialist

Jan 2022 - present

Amazon Web Services

• Provided exceptional customer support and technical assistance to clients utilizing AWS cloud services.
• Resolved complex customer inquiries and issues promptly and effectively, ensuring high customer satisfaction.
• Collaborated closely with cross-functional teams to troubleshoot and resolve technical challenges.
• Demonstrated strong communication skills in effectively explaining technical concepts to non-technical customers.
• Developed expertise in AWS cloud services and acquired a deep understanding of cloud computing principles.
• Coached newly hired associates as a Certified Specialty Mentor.

Finance Operations Associate

Apr 2019 - Jan 2022

Amazon

Facilitated effective communication and collaboration between payment partners and internal teams to ensure accurate and timely processing of payments.

Resolved supplier inquiries and concerns regarding payments, refunds, VAT changes, invoice amendments, reprints, and credit/debit memos, ensuring customer satisfaction.

Conducted thorough investigations of suppliers' invoices throughout the entire invoicing cycle, analyzing discrepancies in pricing, quantities, and account balances, while researching and resolving issues related to returns and commercial agreements.

Acted as a key liaison between suppliers and various business departments such as Sales and Finance, handling daily operational issues, addressing customer concerns, and driving prompt resolutions.